We offer free delivery for all rug orders over £70.00 to mainland United Kingdom. For areas within the United Kingdom that are classed as 'highlands', 'secluded zones' or 'offshore' it is possible that a delivery cost contribution may be required during to complete your purchase. To confirm whether this applies to you simply add your full delivery postcode into the 'Calculate Shipping' box in your basket. Please note if you reside in the Channel Islands, please send us an email to request for a quote on transport.
Please ensure your delivery address is 100% accurate when completing your purchase to reduce the risks of deliveries failing. We use DHL, UPS, DPD and ParcelForce for our deliveries, depending on the size and weight of your order and where it's being delivered to. Please also provide your best contact number for reaching you during the week as we will submit this to the couriers just incase they need to reach you.
When your order is dispatched you will receive an email update and a tracking number. In the interim of your order leaving our warehouse and arriving at your address you will be able to track your orders progress reaching its destination. If you have any concerns about your delivery, need to highlight a 'safe place' or to reschedule the delivery please use your tracking number to talk direct with the couriers on their website, by telephone or by social media platforms.
How long does it take to receive an order?
Generally the turnaround time of an order for a product that is in stock with the manufacturer takes 5 - 7 working days from point of order to receiving the item. This is an educated estimate of lead time and not a guarantee as there can be rare occasions that delays occur outside of our control. We, or the chosen courier for carrying your item, will notify you immediately if these arise.
If however, the product you choose is out of stock it can take up to 6 weeks for the item to be ready for dispatch from the manufacturer and in turn scheduled for handover to the courier. Due to the sheer volume of different collections, colours and sizes we encourage you to make contact with us first so we can give you clear lead times on your order.